E-mobility – knowledge, experience, and changing the mindset of Sales and Service Advisors

New Motivations has been supporting organizations in the development of employees, leaders, and teams since 1996, focusing on solutions that work in practice. They work with organizations in a way that ensures change is visible in daily operations, not just at the declarative level. They engage in team processes, organize work methods, and help people grasp context more quickly, make decisions, and take responsibility for results. Instead of one-off actions, they build solutions that remain within the company and begin to function without ongoing external support.

The training develops knowledge and practical skills related to electromobility and servicing customers interested in electric vehicles. Participants will learn about BEV technologies, common customer concerns, the principles of using electric cars, and arguments supporting the sale and service of electric vehicles. The program combines technical knowledge with practical advisory work and the experience of an electric vehicle user.

For salespeople, service advisors, product geniuses, and employees of car dealerships and service centers working with electric and hybrid vehicle offerings.

• Enhancing knowledge about electromobility and electric vehicle technologies.
• Improving skills related to servicing customers interested in BEV vehicles.
• Strengthening the ability to respond to customer questions and concerns regarding electromobility.
• Building confidence in presenting and using electric vehicles.

Benefits for the organization

• Increased customer satisfaction in terms of service at car dealerships.
• Convincing customers to electrified vehicles backed by knowledge and experience.
• Utilizing and understanding the latest technologies in e-mobility.

Benefits for the participant

• Development of practical skills in handling mHEV/PHEV/BEV vehicles.
• Increased confidence in relationships with customers interested in electric vehicles.
• Experience during driving and understanding the operation of systems on the road.
• Skills in dealing with technical issues.

Module 1: The Future is Electric Vehicles

• New regulations regarding eco transformation – 2035.
• Development of battery technologies and their current status.
• Alternative solutions and new technologies of the future.

Module 2: Customer Concerns / Facts and Myths about Electric Vehicles

• Facts and myths about electric vehicles.
• Charging electric vehicles and charging network infrastructure.
• Safety of using electric vehicles.

Module 3: Who is the Electric Vehicle For?

• Different types of customers / different needs for BEV vehicles.
• Potential "hot" signals from determined customers for BEV vehicles.
• Features, benefits, advantages, and costs of owning a BEV vehicle.

Module 4: I am a BEV User - What Should I Know?

• Charging options: AC/DC/programming/power of chargers/charging curves/influence of external temperature.
• Planning trips considering chargers and online information available in the car.
• Service handling/service costs/costs of using a BEV vehicle.

3.5 hours

• 1 workshop (3.5 hours)
• training materials
• training facilitation
• training needs assessment
• personalized certificate in pdf
• online evaluation survey
• summary report from surveys