Understanding in order to communicate – the neuropsychology of conflict in teamwork

4change business academy is a team of enthusiasts and practitioners who support the development of people and organizations through tailor-made training and consulting projects. In every project, we start with a needs audit to precisely understand the context and challenges of your business. Our training sessions and workshops are grounded in the realities of your company, ensuring their practicality and effectiveness. Each project is carried out in a unique duo: trainer + consultant, which translates into real results. We work on the level of attitudes, skills, and knowledge, increasing the transfer of competencies to daily work. We utilize group processes and effective adult education tools – both in stationary and online formats. Our goal is not just inspiration – it is a lasting change that translates into concrete business outcomes.

Why is it sometimes difficult to communicate, even when we have good intentions? The training "Understanding to Communicate" is a practical workshop based on knowledge from neuropsychology that helps better understand the mechanisms of conflict in teams. Participants will learn about biological and psychological reactions to stress, recognize sources of tension, and conduct difficult conversations in a way that supports understanding rather than confrontation.

The training is dedicated to Managers, team leaders, supervisors, and team leaders who work in environments requiring collaboration and decision-making under pressure. It is designed for anyone who conducts difficult conversations in a professional setting and wants to understand their psychological background and strengthen tools that support understanding during such conversations.

The goal of the training is to increase awareness of the mechanisms of conflict formation in teams and to develop skills for conducting difficult conversations in a constructive manner, based on understanding neurobiological reactions to stress and tension.

Upon completion of the training, participants will develop communication and emotional competencies that allow for greater resilience in the face of difficult and conflict situations. They will better understand the sources and dynamics of conflicts in teams and be better able to recognize stress reactions in themselves and others. Active participation in the training can translate into a better work atmosphere and quality of collaboration.

1. Sources of Tension and Conflicts
   – 6 typical sources of conflicts in teams and organizations
   – conflict styles matrix – "what animal are you"
   – organizational culture and conflicts – what strengthens them and what extinguishes them
   – is every conflict bad – the role of constructive conflicts

2. Neurobiology of Conflict
   – what happens in the brain under threat – the model of 3 brains
   – stress reactions: fight, flight, freeze, fawn
   – "difficult interlocutor" – is it really difficult, or just stimulated
   – how to support yourself and the team in communication from the level of "new cortex"

3. Transforming Conflict – Tools and Practice
   – model for conducting conversations in tense situations
   – techniques for regulating emotions before and during the conversation
   – working with real cases of participants

4. Difficult Conversations in Practice
   – how to prepare for a conversation that no one wants to have
   – structure of a transformational conversation – from tension to a common goal
   – simulation exercise: conversation with a team member in conflict

8h

needs audit before training, certificate of completion, possibility of free consultations for up to 2 months after training, materials for knowledge supplementation provided electronically after training, tasks reinforcing change after training