Training on Managing Words in Emotions – effective communication and controlling reactions in difficult situations

ORTU is an original venture by Dorota Malczewska, focused on developing communication skills, managing words in emotions, and enhancing mental resilience in the workplace. Dorota Malczewska is a business trainer, coach, and psychotherapist in training in the cognitive-behavioral approach. For over a decade, she has collaborated with organizations, leaders, and teams, conducting approximately 400 hours of training and workshop work annually. ORTU offers training, workshops, and webinars on communication in high-pressure situations, difficult conversations, emotional regulation, and preventing conflict escalation, based on current psychological knowledge, neurobiology of stress, and experience working with businesses. The company's approach is practical, grounded in organizational realities, and aimed at real behavioral change in communication among participants.

The training "Enhancing Mental Resilience" is a practical development program aimed at leaders, managers, and teams operating under high pressure, variability, and overload. Its goal is to increase the ability to cope with stress, regulate emotions, maintain cognitive stability, and act effectively in a demanding work environment.

Leaders and managers, team leaders, specialists and operational staff, individuals working with difficult clients and in conflict situations, customer service and sales teams, project teams, individuals working under time pressure and high expectations, employees exposed to chronic stress and overload, individuals preparing for leadership roles, organizations caring about communication quality, well-being, and burnout prevention.

The aim of the training is to acquire knowledge and practice practical communication techniques and neurotechniques that regulate the nervous system, allowing for the cessation of impulsive reactions, reducing tension during conversations, consciously choosing words, and conducting communication in a calm, clear, and effective manner even in situations of strong emotions.

• Practical, practiced communication techniques supported by neurotechniques for regulating the nervous system in emotional situations
• Increased awareness of one's own communication reactions and arousal signals
• Ability to stop impulsive words and automatic emotional reactions
• More effective conversations under pressure and in conflict situations
• Better control over tone, form, and content of messages in difficult interactions
• Reduction of tension and conflict escalation in professional relationships
• Knowledge of which communication behaviors strengthen and which weaken emotional regulation and the nervous system

• Module 1. Communication under pressure – how emotions affect speaking, listening, and reacting at work. Work format: individual and group
• Module 2. The nervous system during conversations – recognizing arousal signals, tension, and communication impulses. Work format: individual, in pairs
• Module 3. Neurotechniques for stopping reactions in conversations – exercises for regulating the nervous system before and during difficult interactions. Work format: individual
• Module 4. Managing words in emotions – working with thoughts and communication patterns that trigger escalation. Work format: in pairs and trios
• Module 5. Effective communication in practice – building one's own style of responding and a plan for applying techniques in daily work. Work format: individual and group

8h

• Assessment of pre-training needs and tailoring the program to the organization's specifics
• Communication with the client before the training and establishing goals and expectations
• Conducting the training in a workshop format
• Training materials for participants
• Summary materials and tools for post-training work
• Post-training report with conclusions and developmental recommendations