The Art of Conflict Resolution

We are a training and consulting company offering services to international corporations, government and non-government organizations, and private clients. We approach each project individually, providing comprehensive support and tailored solutions. We have been operating since 2010. The name TRAINING TREE was created by the founder, Dr. Marcin Capiga. Training refers to the main activity - conducting training and group workshops. The tree symbolizes growth (development) based on strong foundations (mission and values). In the logo, one can see a soaring bird - a symbol of releasing the potential of individuals and companies. Our Training Team consists of specialized business practitioners who have previously held key positions in their organizations.

Conflict (from Latin conflictus - collision) is otherwise a disagreement, contradiction of interests, views, dispute, or quarrel. For many of us, it is the cause of broken friendships, unresolved issues, and tension between us and others, e.g., clients. In most cases, when we ask about initial reflections on this term during business workshops, they are negative. Yet, conflict itself does not have to be bad. When I disagree with someone, I have the chance to understand their point of view, learn more, or even change my stance. We will discuss the styles of conflict resolution that a leader can adopt and ways to turn conflict into constructive out-of-the-box solutions.

• Leaders struggling with conflict resolution in their teams
• Managers avoiding confrontation
• Managers overseeing diverse teams

The aim of the training is to increase effectiveness in conflict resolution and to teach how to utilize its constructive potential. Participants will learn their conflict resolution style and preventive strategies for resolving disputes within the team.

• Awareness of the causes of conflicts in organizations
• Increased self-awareness of one's conflict resolution style
• Understanding the rules and methods of dispute resolution
• Increased effectiveness in resolving conflicts
• Ability to derive benefits from conflict
• Conflict prevention through contracts

• Causes of conflicts in business organizations
• Conflict prevention - the role of contracts
• Creating a space for constructive communication
• Styles of conflict resolution - diagnostic test
• The role of styles in team management
• Strategies for resolving conflicts
• Methods of counteracting conflicts
• Deriving benefits from conflict - case studies

The training can take place in a shortened format of 2 x 3.5 hours or an extended format of 4 x 3.5 hours

• Needs assessment
• Pre-work and post-work
• Materials
• Online library
• Evaluation