Professional Office Manager – Practical Methods of Office Management

ADN Academy (formerly MDDP Academy) is one of the leading training companies in Poland, specializing in business courses for professionals. It offers comprehensive development programs focused on law, finance, and managerial skills.

Main areas of activity:

• Finance and taxes: Training in accounting, tax law (VAT, CIT), payroll, and IFRS standards.
• Law and HR: Courses covering labor law, legal services for businesses, and team development.
• Soft skills: Managerial workshops, sales training, and modern technology (e.g., using AI in business).

Office management involves working in various areas – administration, HR, payroll, finance, office management, purchasing, and requires many professional, interpersonal, and personal skills. The role of the Office Manager has evolved over the years; currently, the Office Manager is responsible for planning, organizing, and controlling administrative processes, as well as managing the company's image and purchases. Moreover, Office Managers increasingly manage teams in administrative departments. In the age of technological revolution, the Office Manager can play a key role in transforming the entire Back Office of the organization into a more efficient, flexible one, based on new technologies such as electronic document circulation, optical character recognition, or programmable robots performing simple tasks on behalf of humans. Essential competencies that a modern Office Manager should possess include project management, change management, effective communication, process mapping, and, of course, awareness of the possibilities that new technologies currently offer. Familiarity with the latest legal regulations regarding, for example, electronic archiving of invoices is also significant. We present a program that practically illustrates various areas where the Office Manager can successfully introduce new technologies, thus becoming a leader of change in the organization, which is needed in almost every industry.

Office managers, office heads, administration managers and specialists, secretarial department heads, individuals responsible for coordinating office work.

To acquire practical skills in effective office management and organizing office work in case of the need for remote work by utilizing available (often free) tools. The competencies of the Office Manager in implementing automation of purchasing processes, electronic document circulation, optical character recognition, and, equally importantly, project management and positively communicating about the changes made are key.

Benefits for participants: acquiring practical skills in office and documentation management, streamlining processes (digitization, automation, 5S), budgeting and purchasing (procurement), organizing work and corporate events, better communication and implementing changes, as well as knowledge of regulations (GDPR, contracts). Development of the Office Manager's competencies and office work efficiency.

• The Role of the Office Manager: scope of duties, collaboration with departments, business goals, development and promotion paths.
• Efficiency and Technologies: organization and digitization of documents, information flow, 5S method, use of AI, M365, and process automation.
• Company Documentation: types of documents, circulation rules, legal responsibility, data protection.
• Contracts and Agreements: access to documents, business secrecy, contract templates, clause analysis, key elements of contracts, payment terms, archiving.
• Administrative Procedures: creating and implementing procedures, communicating changes, best practices.
• Suppliers: selection and collaboration, cost optimization, centralization of purchases, relationships with partners.
• Administrative Budget: planning, budget structure, expense control.
• Procurement: preparing requests for proposals, selection criteria, recommendations, negotiations, purchasing process.
• Office Relocation: project planning, schedule, budget, location selection, collaboration with consultants and architects, preparing the organization for change.
• Office Management: collaboration with the administrator, basic concepts (Property/Facility Manager), space budget.
• Events and Meetings: organizing events, collaborating with suppliers and hotels, logistics, agendas, the role of the Office Manager.

14h

• original training materials
• certificate
• access to the training platform for 6 months