NVC in managerial work – effective and empathetic communication in the business world

4change business academy is a team of enthusiasts and practitioners who support the development of people and organizations through tailor-made training and consulting projects. In every project, we start with a needs audit to precisely understand the context and challenges of your business. Our training sessions and workshops are grounded in the realities of your company, ensuring their practicality and effectiveness. Each project is carried out by a unique duo: trainer + consultant, which translates into real results. We work on the level of attitudes, skills, and knowledge, increasing the transfer of competencies to daily work. We utilize group processes and effective adult education tools – both in stationary and online formats. Our goal is not just inspiration – it’s a lasting change that translates into concrete business outcomes.

How to speak clearly without hurting? How to be a leader who supports but also demands? The training "NVC in Manager's Work – Effective and Empathetic Communication in Business Realities" is a practical workshop that teaches how to conduct difficult conversations, provide constructive feedback, and build accountability within the team – without aggression, manipulation, or "sugar-coating". It combines empathy with business specifics. Ideal for leaders working under time and performance pressure.

The training is dedicated to management staff, managers, team leaders, and project managers. It is for those who conduct difficult evaluative or developmental conversations in their daily work. The training is aimed at leaders or those preparing to take on a leadership position who want to strengthen trust and build accountability. Managers seeking specific tools for empathetic yet effective communication.

The goal of the training is to develop communication competencies of leaders based on the Nonviolent Communication (NVC) approach, considering the realities of management: time pressure, results, and the necessity of making difficult decisions. The training shows how to be an empathetic yet demanding leader, how to conduct difficult conversations, and make decisions in a responsible, clear, and supportive manner for psychological safety within the team.

After completing the training, managers will strengthen their skills in conducting difficult conversations in a clear and responsible manner, gaining the courage for open communication within teams. Their range of possibilities will be supplemented with specific tools for quick, empathetic communication in business realities. They will enhance the psychological safety of the team and accountability for task execution.

1. Basics of NVC – understanding and starting to apply
   – 4 steps of NVC: observation, feelings, needs, requests
   – the world of the jackal and the giraffe – a metaphor for languages and attitudes
   – why we take conflicts "personally" – interpretation mechanisms
   – translating classical language into NVC language

2. Business NVC – specifics, empathy, and accountability
   – NVC message model in a business version, without fluff
   – fast NVC – how to speak briefly, specifically, and without hurt
   – simulation exercise: difficult conversation with an employee
   – how to maintain structure and time – efficiency vs. empathy

3. Psychological safety vs. accountability
   – the role of the leader – balancing empathy and demands
   – how not to get stuck in the belief "they need to change"
   – case study: conversation with an employee who avoids accountability
   – from empathy to decision – 4 stages of a difficult conversation

4. Meetings in the spirit of NVC for busy people
   – model of a 15-minute meeting from the NVC perspective
   – exercise: short decision-making meeting in teams
   – change curve – how to support the team through communication
   – NVC as a tool supporting the team in change

8h

needs audit before training, certificate of completion, possibility of free consultations for up to 2 months after training, materials for knowledge supplementation provided electronically after training, tasks reinforcing change after training