Effective Conflict Resolution and Mediation in Teams

Our business focuses on providing the highest quality training solutions for domestic and international enterprises. We specialize in large training projects aimed at managers at various levels of management. Our market differentiator is innovative training tools such as games and training simulations.

Conflict in the team – should we bury our heads in the sand or prepare for war? Tensions, verbal skirmishes, sideways glances. In every job, there are days when instead of focusing on our duties, we think about how quickly we can leave the office. Conflict is not necessarily bad, as long as we know how to handle it. It can even be a developmental opportunity for both the individual and the organization. Therefore, it is better to resolve it skillfully than to hope it will disappear on its own or that it won't arise at all. This training provides answers to this question, showing how to quickly and skillfully resolve conflicts that arise in the organization. The training is workshop-based. It relies on the training game "Black Inez", case studies from Polish companies, and simulation scenarios. During the training, participants expand their competencies in mediation and negotiation. They learn how to prepare and conduct mediations within the team. They discover how to conduct win-win negotiations. They learn techniques for dealing with strong emotions during conflict. They develop the ability to creatively resolve conflict situations. Participants finish the workshop with a good understanding of conflict dynamics. They possess practical tools for dealing with them. They know which tools to use and in what situations to quickly and effectively resolve conflicts.

• Specialists
• Leaders
• Teams

• Understanding the sources and dynamics of conflicts in organizations.
• Awareness of the costs of conflicts, as well as the benefits that a constructively resolved conflict can bring.
• Learning and practicing strategies and tactics for dealing with conflict situations.
• Practical training in conducting conversations that resolve conflicts and managing conflict situations.
• Development of skills to control one's own emotions and those of the interlocutor in conflict situations.

• Increased effectiveness in resolving disputes and building agreements.
• Better understanding of conflict dynamics and the ability to manage them.
• Increased confidence in conducting difficult conversations and mediations.
• Improved atmosphere of cooperation and reduced tensions in the workplace.

Module 1 - Understanding Conflict

• Playing the online game Black Inez
• Types of conflicts and their phases
• Conflict dynamics, escalating factors, and de-escalation methods
• Sources of conflict - Moore's Circle
• Differences between positions and interests

• Module Progress: The workshop will begin with playing the training game Black Inez. Participants will confront a potential conflict of interest situation and see the consequences of their actions. They will learn the differences between positions and interests and how recognizing interests affects resolving conflict situations. They will then solve a case study in which they will identify potential sources of conflict and analyze its dynamics. They will learn about Moore's Conflict Circle concept and the types of conflicts we may encounter. Correctly identifying the type and source allows for choosing the appropriate course of action. Working in subgroups, participants will work through examples from their professional lives involving structural conflicts, data, relationships, values, and interests.

  
  Module 2 - Mediation and Negotiation in Practice

• Types of reactions to conflict
• Resolving conflicts in a team
• Principles of crisis intervention
• The role and behaviors of the mediator
• Maintaining communication in a crisis
• Conversation that resolves conflict
• Controlling one's own emotions and those of the interlocutor
• Module Progress: During the next workshop, participants will take an individual test to help them identify their preferred reaction style in a conflict situation. They will then learn the model of conversation that resolves conflict, understand the principles of crisis intervention, and learn the language structures and expressions that help control their own emotions and those of the interlocutor. Through practical exercises and simulations, they will develop their skills in conducting conversations, addressing so-called "difficult topics", reacting to various strategies used by conflict parties, and ensuring communication in difficult and conflict situations.

8 hours

• Needs assessment
• Creation of a dedicated training program
• Trainer's fee
• Travel to the training location
• Training materials
• Post-training report