Effective Assistant – Effective and Business Support for Supervisors

ADN Academy (formerly MDDP Academy) is one of the leading training companies in Poland, specializing in business courses for professionals. It offers comprehensive development programs focused on law, finance, and managerial skills.

Main areas of activity:

• Finance and Taxes: Training in accounting, tax law (VAT, CIT), payroll, and IFRS standards.
• Law and HR: Courses covering labor law, legal services for businesses, and team development.
• Soft Skills: Managerial workshops, sales training, and modern technology (e.g., using AI in business).

The changing business world presents new challenges for today's assistants. Consequently, the nature of the assistant's work and responsibilities is gradually evolving. Training methodology: Online lecture, online exercises, downloadable PDF tools. "Effective Assistant" is a compendium of practical tips and skills that every modern assistant should possess – aware of the need to enhance their professional competencies. The first day of the training "Secrets of the Success of the Best Assistants" is a collection of the best experiences, examples, and methods used by top assistants. It will allow each participant to build their professionalism and feel more confident in their role and functioning within the organization and in interactions with their boss. During the second day of the course, we will discuss the principles of business etiquette necessary in the daily work of an assistant, as well as take a look at modern technological solutions that have been created in recent years.

Personal assistants, executive assistants, and experienced secretaries whose work involves contact with key clients.

Development of organizational and communication skills in the role of Assistant regarding the tasks performed, organization of the supervisor's work, and functioning within the organization.

Participation in the training allows for the development of competencies necessary for professionally supporting management staff and effectively functioning in a business environment. Participants will learn practical methods of work organization, effective communication, time management, and building relationships with superiors and clients. The training also develops skills related to organizing meetings, business etiquette, building one's authority, and using modern tools and technological solutions, including artificial intelligence, in daily assistant work. Through numerous exercises and analysis of practical examples, participants increase their effectiveness, confidence, and professionalism in fulfilling their professional duties.

• Collaboration Principles: Establishing rules with the supervisor and team, building trust, effective meetings, asking questions, and information flow.
• Business Communication: Differences from everyday communication, principles and effects, common mistakes and their elimination, practical exercises.
• Meeting Organization: Planning and checklist, managing the agenda and notes, confirming and canceling meetings, guest handling and savoir-vivre, organizing refreshments.
• Telephone Communication: First impression, announcing and filtering calls, difficult situations, etiquette, and useful phrases.
• Client Service: Professional greeting, types of clients, responding in demanding situations, rules for exchanging business cards.
• Work Tools: Applications for time organization, delegation, and efficiency, using AI in assistant work.
• Image and Authority: Appearance, communication, behaviors that enhance professionalism and credibility.
• Business Etiquette: Rules of savoir-vivre, precedence, cultural differences, elements of diplomatic protocol.
• Time Management: Prioritization, goals, delegation, tools and techniques to increase efficiency, eliminating "time wasters".

14h

• Original training materials
• Certificate
• Access to the training platform for 6 months