Crisis Management online (in Polish)

HILLWAY Training & Consulting is a Polish training and consulting company, established in 2011 by experienced industry practitioners. We specialize in developing competencies and qualifications through high-quality business training – including soft skills, hard skills, and industry-specific training. We focus on real business challenges, offering dedicated training programs and consulting projects in areas such as: management and leadership, sales, customer service, effective communication, HR, debt collection, and call center operations. We are distinguished by our individual approach to clients, commitment to high quality and efficiency, flexibility, and a team of expert practitioners. We conduct projects throughout Poland and abroad. Our mission is to support the development of companies and employees by providing knowledge and tools ready for immediate application. More information can be found on our website hillway.pl

"Crisis Management" is a program supporting managers in effectively responding to crisis situations within the organization. A crisis is a test for a leader – their decisions, communication, and ability to lead a team under difficult conditions. The training teaches how to remain calm and act effectively when the situation requires quick response and support for employees. Participants will learn tools necessary for managing emotions within the team, diagnosing the sources of the crisis, and building managerial accountability. The program includes: coping with stress, conducting difficult conversations, enforcing decisions, assertiveness in crisis, conflict resolution, and responding to resistance to change. The training is based on practical exercises – participants analyze real cases, diagnose their own action style, practice conversations with employees, and design action plans tailored to the situations in their teams. By working on attitude, communication, and response to change, managers will gain greater confidence and readiness to act in unpredictable conditions.

The training is intended for a wide audience, including:

• managers at all levels
• team leaders undergoing difficult changes
• individuals managing in situations of uncertainty and pressure

The main objectives of the training are:

• development of management skills in crisis situations
• mastery of effective communication methods and responses to change
• strengthening mental resilience and readiness to act in difficult situations

Participation in the training will bring participants a range of benefits, such as:

• greater awareness of the leader's role in a crisis
• ability to make quick decisions
• mastery of communication methods and actions under pressure
• increased team readiness for change

"Crisis Management" is a training composed of 6 modules that develop practical skills for action in crisis situations:

• Module 1: What is Change and Crisis
  • characteristics of changes and phases of going through a crisis
  • change curve and team reactions
  • diagnosis of problems and needs of the organization
• Module 2: The Role of the Leader in a Crisis Situation
  • attitude, response time, flexibility
  • manager's responsibility and building courage
  • making difficult decisions and communicating them
• Module 3: Communication and Emotions in Crisis
  • techniques of effective communication
  • enforcing, disciplining, and monitoring conversations
  • assertiveness and emotional management
• Module 4: Conflicts and Interventions in Crisis
  • styles of conflict management
  • methods: win-win, mediation, arbitration
  • coping with stress and resistance
• Module 5: Tools and Processes
  • creating crisis procedures
  • Balanced Scorecard and communication control
  • techniques for diagnosing and removing barriers
• Module 6: Practice and Action Planning
  • individual diagnosis of action style
  • training difficult conversations
  • developing an action plan post-training

Duration of the training: 2 training days - 14 hours with standard training breaks

• Training materials
• ZOOM platform
• Training facilitation
• Needs assessment