Communication Facilitating Team Collaboration

EITT is a leading provider of IT and business training in Poland with over 15 years of experience. We specialize in modern technologies, management methodologies, and professional skills development.

The workshop focuses on enhancing positive communication skills that serve mutual understanding within the team. The program emphasizes the development of awareness of key attitudes and behaviors that influence team effectiveness. Through practical exercises and interactive sessions, participants will learn methods for building trust, effectively solving problems, and increasing engagement within the team. The training combines theory with practice, allowing for immediate application of learned techniques in daily work.

• Team managers looking to improve communication within their groups
• Specialists working in a team environment
• Customer service department employees
• Project coordinators responsible for communication
• Team leaders interested in building engagement
• HR department employees supporting communication development in the organization
• Individuals responsible for building relationships with clients

Improving the quality of communication within the team to achieve better collaboration and higher effectiveness.

• Developing skills to recognize and adapt to different communication styles.
• Mastering techniques for assertively expressing opinions without judging the interlocutor.
• Acquiring practical tools for constructing constructive criticism.
• Learning effective methods for building trust within the team through proper communication.
• Developing techniques for effective conflict resolution.
• Increasing effectiveness in building relationships with clients.
• Gaining skills to transform difficult situations into developmental opportunities.

Basics of Effective Communication:

• Identifying and analyzing hidden personality theories
• Recognizing and adapting different communication styles
• The impact of personal beliefs on communication quality
• Building awareness of one's own communication style

Methods for Building Effective Communication:

• Practical application of active listening techniques
• Using paraphrasing and clarification in daily communication
• Creating effective summaries
• Implementing principles of assertive communication

Sources of Conflict and Communication Barriers:

• Analyzing emotional sources of conflicts
• Managing conflicts of procedures, information, and beliefs
• Overcoming barriers in communication with clients
• Practical application of four levels of listening
• Identifying and eliminating barriers that hinder listening

Difficult Situations in Conversations with Clients:

• Transforming client objections into developmental opportunities
• Applying key stages of responding to objections
• Practical techniques for dealing with criticism
• Implementing methods for expressing wishes and setting boundaries

1 day (8h)

• Training materials in electronic form
• Certificate of completion
• Access to the e-learning platform (30 days)
• Trainer support after the training