Change Management: ABCs for Change Leaders (in Polish)

HILLWAY Training & Consulting is a Polish training and consulting company, established in 2011 by experienced industry practitioners. We specialize in developing competencies and qualifications through high-quality business training – including soft skills, hard skills, and industry-specific training. We focus on real business challenges, offering dedicated training programs and consulting projects in areas such as: management and leadership, sales, customer service, effective communication, HR, debt collection, and call center operations. We are distinguished by our individual approach to clients, commitment to high quality and effectiveness, flexibility, and a team of expert practitioners. We conduct projects throughout Poland and abroad. Our mission is to support the development of companies and employees by providing knowledge and tools ready for immediate application. More information can be found on the website hillway.pl

"Change Management, or the ABCs of Change Leadership" is a program that prepares management staff for effective change management and supporting the team in its implementation. Change is a complex, nonlinear process that is susceptible to emotions. The leader plays a key role here – the success of the transformation depends on their attitude, communication consistency, and ability to manage resistance. The training helps to understand the psychological mechanisms accompanying change, learn to communicate in uncertain conditions, translate strategic goals into operational actions, and counteract rumors and declining engagement. The program develops leadership competencies needed in times of "agility" – flexibility and rapid adaptation to change. Through a workshop format, participants work on examples from their own environment, learn communication tools, and practice planning and embedding changes. Together, they analyze common mistakes and build the attitude of a leader who can give change rhythm and meaning.

The training is intended for a wide audience, including:

• members of the management staff
• leaders and managers responsible for implementing changes
• individuals involved in internal communication and supporting employees during changes.

The main objectives of the training are:

• development of competencies in communicating and implementing changes
• showing how to support the team and counteract resistance
• learning to plan and conduct changes in line with the strategic goals of the organization.

Participation in the training will bring participants a range of benefits, such as:

• expanding knowledge about change management
• ability to identify and overcome resistance
• development of flexible and supportive leadership attitudes
• implementation of effective tools supporting changes.

"Change Management, or the ABCs of Change Leadership" is a training composed of 13 modules, covering the full cycle of preparation, implementation, and consolidation of change:

• Module I – The Role of the Leader in the Change Process
• Module II – The Need for Change and Sources of Impulse
• Module III – Preparing for Change
• Module IV – Planning Changes and Communicating Direction
• Module V – Psychological Reactions to Change
• Module VI – The Change Curve and Stages of Adaptation
• Module VII – Communication During Change
• Module VIII – The Role of the Manager in Operational Communication
• Module IX – Employee Reactions and Ways to Respond
• Module X – Sustaining and Embedding Changes
• Module XI – Kotter's Stages – 8 Steps of Change
• Module XII – Managerial Tools Supporting Changes
• Module XIII – Consolidating Change and Summary

Duration of the training: 2 training days - 16 hours with standard training breaks

• Training materials
• Trainer's travel to the venue
• Training facilitation
• Training needs assessment